Broker support hiring

The 9 best loan processor recruiters in Australia in 2026

The processor or client service manager behind your brokers decides whether files settle on time, and it's the seat most often filled badly, because three job titles cover it and none says which job you're buying. Nine recruiters are scored here against four published criteria. FinTalent publishes this page and ranks first. Fuse beats it on temp cover, and this page says so.

By Last updated 10 min read

The best loan processor recruiter in Australia for a brokerage hiring a senior processor or client service manager is FinTalent, ahead of Fuse Recruitment and Integrate Recruitment. For temp cover when a processor walks out, Fuse is the better call, and Hays can fill a seat in any state on temp, contract or permanent terms. For a lender's loan operations or settlements team in Sydney, MARS Recruitment and Keegan Adams are the desks to know.

Broker support desks

Five firms with a broking desk that recruits processors, client service staff and settlements people. Start here when the hire will live inside your aggregator platform and your file notes.

1. FinTalent

Joe Shephard, Founder, fintalent.com.au

Focus:
Mortgage and finance broking only
Model:
Retained executive search
Guarantee:
120 days
Based:
Melbourne, placed roles in every state
Support placements:
8 senior client service managers
Case studies:
Marquee Group, Fortifi Finance
Temp desk:
No
  • Support focus 9/10
  • Brokerage fit 10/10
  • Reach 7/10
  • Evidence 7/10

Total33/40

FinTalent recruits the senior end of broker support: client service managers who own the file and the client from submission to settlement, and processors ready to become one. Eight of its 54 published placements are senior client service managers, and two of the five candidate reviews on its site are from senior CSMs, one of whom wrote that Joe makes the process "far more pragmatic and simple".

Marquee Group's fourth placement in twelve months was a senior client services manager, after two credit analysts and a development finance broker, and Marquee reports all four are still there. At Fortifi Finance, where the founder was the only broker and still writing his own credit proposals, FinTalent ran four searches in eleven months, starting with the training capacity he was missing.

Its screening follows its published loan processor brief: process discipline, lender fluency, calm under volume and room to grow. It doesn't run a temp desk and hasn't published junior processor placements, so for cover next week or an entry-level seat, a bigger desk is the better call.

Scale is the limit. FinTalent is one recruiter, Joe Shephard, who runs every search himself, so it takes on a handful of briefs at a time and isn't the right call if you need thirty support hires across five branches this year. A bigger desk will push more volume through.

Joe Shephard's verdict: The first thing I ask is who owns the client after the deal is submitted. If it's you, you're hiring a processor. If it's the new person, you're hiring a client service manager, the published band runs $5,000 higher at the ceiling, and it's a different job. Skip this and you hire a processor, hand over the client anyway, and get asked for a title change at month nine.

2. Fuse Recruitment

Lachie Young, Team Leader, Financial Services, fuserecruitment.com

Desk:
Mortgage broking, inside a multi-sector firm
Offices:
Hawthorn (Melbourne), Parramatta, Upper Mount Gravatt (Brisbane)
Support roles:
Processors, administrators, triage and verification officers, broking assistants
Model:
Permanent and temp
SEEK rating:
4.8 from 1,946 reviews, firm-wide (8 Oct 2026)
  • Support focus 7/10
  • Brokerage fit 7/10
  • Reach 8/10
  • Evidence 6/10

Total28/40

On temp cover Fuse is ahead of FinTalent, and it's the strongest broker support call after it. It offers permanent and temporary recruitment for mortgage broking businesses, and its broking page lists loan processors, processing administrators, triage and verification officers, and broking assistants at junior and senior level.

Three offices in three states and anonymised processor candidates on its page round it out. The trade-offs are focus and proof: broking is one desk in a firm that also recruits for insurance and infrastructure, the replacement guarantee doesn't publish its period, and nothing on the site names a broking client.

Joe Shephard's verdict: When a processor resigns, the settlement calendar doesn't wait for my search or anyone else's. Get a temp into the seat that week, from Fuse or Hays, and run the permanent hire on its own timeline. A processor who learns your lenders properly in month one is faster for the next three years.

3. Integrate Recruitment

Samantha Bainbridge, Founder, integraterecruitment.com.au

Focus:
Mortgage broking is one of four core sectors
Base:
Melbourne, national network
Support roles:
Processor and associate, lending administrator, settlements manager, customer service, broker support manager
Model:
Permanent and contract
  • Support focus 8/10
  • Brokerage fit 7/10
  • Reach 5/10
  • Evidence 6/10

Total26/40

Integrate publishes the broadest list of broker support roles here: loan processor and loan associate, lending administrator, settlements manager, customer service officer and broker support manager. Its Melbourne consultants specialise in roles that include client service officers, and it takes contract work, which helps when you need cover rather than a hire.

A settlements manager and a broker support manager on the list suit the brokerage building a small team behind its brokers. Its SEEK reviews are strong and recent, 4.9 from 111, though firm-wide, and it has no published offices outside Melbourne.

4. Platinum People Group

Roland Youakim, Founder and Director, platinumpeoplegroup.com.au

Focus:
Mortgage broking and third-party banking
Offices:
South Yarra (Melbourne) and Sydney
Support roles:
Settlements coordinators and officers, loan packagers, loan processors
Also offers:
On-site consulting for clients who run their own hiring
  • Support focus 6/10
  • Brokerage fit 7/10
  • Reach 6/10
  • Evidence 5/10

Total24/40

Platinum's support work leans to settlements. Its live roles page lists settlements coordinators and settlement service officers alongside loan packagers, and its own LinkedIn company page lists loan processors and administrators among the roles it fills. It also offers on-site consulting for brokerages that would rather run their own hiring, which is unusual.

Support is one strand of a list that also runs to brokers and lender roles, and the page was last updated in September 2025. Its 52 SEEK reviews average five stars, but none landed in the past year. Ask what it has placed recently.

5. Ethos360

Nathan Soti, Managing Director, ethos360.com.au

Focus:
Mortgage broking is one of nine sectors
Office:
Box Hill, Melbourne
Support roles:
Loan processors, customer support, office managers, reception
Google rating:
5.0 from 241 reviews, shown on its site
  • Support focus 6/10
  • Brokerage fit 6/10
  • Reach 3/10
  • Evidence 7/10

Total22/40

Ethos360's broking page treats the front desk and the back office as one brief, listing loan processors, customer support, office managers and reception alongside brokers. That suits a smaller brokerage hiring its first all-rounder, and it also runs office support and call centre desks, which widens the pool for a front-desk hire.

It says its turnaround is four weeks from request to offer and that 90% of its placements stay more than a year, both its own figures. Its broking case studies, including a Mortgage Choice franchise, date from 2022, and it works from one office in Box Hill.

Lender operations and volume desks

Four firms that recruit loan processing, settlements and operations staff mainly for banks and lenders. For a lender's operations team, or a brokerage in a city the broking desks don't reach, they move up.

6. Hays

Hays Banking desk, hays.com.au

Desk:
Hays Banking, with a loan processor jobs page
Offices:
Every state and territory
Support roles:
Loan processors, loan administrators, settlement officers
Model:
Permanent, contract and temp
  • Support focus 4/10
  • Brokerage fit 3/10
  • Reach 10/10
  • Evidence 4/10

Total21/40

Hays runs a jobs page just for loan processors, and its banking desk lists loan administrators and settlement officers too. It does take brokerage work: one recent ad was for a loan processor where Hays had exclusively partnered with a growing mortgage broking business in Sydney's eastern suburbs.

What it brings is reach and flexibility: temp, contract and permanent, offices in every state and territory, and banking jobs advertised in ten cities, so it can cover a processor in Darwin as readily as in Sydney. Most of the desk's work is for banks, though, and a brokerage will be one client among many.

7. Keegan Adams

Claire Tate, Managing Director and co-founder, keeganadams.com.au

Desk:
Banking and Lending
Office:
Sydney (Martin Place)
Founded:
2010
Support roles:
Loan operations, residential settlements
  • Support focus 4/10
  • Brokerage fit 2/10
  • Reach 3/10
  • Evidence 4/10

Total13/40

Keegan Adams' Banking and Lending desk names loan operations as one of its areas and has advertised a senior residential settlements officer alongside lending roles at a non-bank lender. Its clients are banks, non-banks and fintechs, so it suits a lender building a loan operations team more than a brokerage hiring its first processor.

It publishes an annual Financial Services Talent and Employment Report and says it has placed more than 11,000 candidates across its practices since 2010, its own figure. It publishes one office, in Martin Place, and offers permanent, contract and temp.

8. Bluefin Resources

Paula Price, Account Director, Banking, Credit, Lending and Sales, bluefinresources.com.au

Desk:
Banking, credit and lending, since 2008
Offices:
Sydney, Melbourne, Brisbane
Support roles:
Settlements and collections
Model:
Permanent and temp
  • Support focus 2/10
  • Brokerage fit 2/10
  • Reach 6/10
  • Evidence 3/10

Total13/40

Bluefin is here for the lender's side of the back office. Settlements and collections both appear as job classes in its banking work, and its lending lead has advertised a commercial collections specialist at a non-bank lender.

Loan processing isn't named on its desk page, which is why the support focus score is low. For a non-bank needing settlements or collections staff, permanent or temporary, in Sydney, Melbourne or Brisbane, it's a sensible call.

9. MARS Recruitment

Banking and insurance operations recruitment, marsrecruitment.com.au

Practice:
Banking and insurance operations
Offices:
Perth, Sydney, Melbourne
Founded:
2008, in Perth
  • Support focus 3/10
  • Brokerage fit 2/10
  • Reach 4/10
  • Evidence 2/10

Total11/40

MARS lists banking and insurance operations as one of its recruitment categories, which is where lender support and settlements roles sit.

The firm started in Perth in 2008 and now has offices in Sydney and Melbourne as well. It publishes very little about broking or loan processing specifically, which is what the focus and evidence scores reflect. For a lender's operations team, it's worth a call.

Processor, client service manager or broker support?

Three titles cover this work, and the title is a poor guide to the job. In the six months to August 2026, FinTalent's loan processor hiring guide counted 44 loan processor ads, 35 client service manager ads and 106 broker support ads, and 11 of those client service manager ads were wealth, advice or insurance jobs, not broking.

The difference is who owns the client. A processor takes a submitted deal through to settlement; a client service manager does most of the same work and looks after the client while it happens. FinTalent's bands put a processor with three or more years at $75,000 to $90,000 plus super nationally and a client service manager at $75,000 to $95,000, so the money barely separates them. Broker support can mean either, so read the duty list rather than the title.

Will AI replace the loan processor?

No. As FinTalent's post on why AI won't kill the loan processor sets out, the clerical file work is being automated, but someone still has to run the tools, check the output against lender policy and own the compliance. Connective's survey of more than 300 brokers found 65% of brokerages had no documented AI strategy and only 3% had embedded AI in their workflows.

The supply of traditional processors is fine. The tight profile is the processor who can run the tools, so ask any recruiter here how they'd screen for it.

Joe Shephard's verdict: The test I suggest takes fifteen minutes. Give the candidate a loan scenario, a lender policy document and a chatbot, and ask for a client-ready summary. Watch how they prompt, what they check and what they correct before they hand it back. You'll know inside five minutes whether you've got an operator or someone who put AI on their CV hoping nobody would ask.

Also worth knowing

Offshore support providers are the obvious alternative to a local hire, and they're a different model rather than a recruiter. Firms such as Tarino, Remotee, EXTEND Resourcing, StaffPilot and Mortgage Broker Assist provide offshore staff who work on a brokerage's files remotely, so you're buying an outsourced team member rather than hiring an Australian employee. They aren't scored here because the comparison is cost and control, not shortlist quality.

On the lender side, Profusion lists lending support and administration roles, and Traction Group recruits settlements and operations staff for asset financiers. Both rank on the credit analyst list, which is also the one to read if your seat assesses files rather than prepares them.

How to choose a loan processor recruiter

Decide the seat before you choose the firm: who owns the client after submission, and does the person prepare the file or assess it? If you're writing past roughly $150 million a year and every decision still routes through you, you may need your first operations hire rather than another processor.

Then match the firm to the urgency. Cover for next week is a temp desk's job, and Fuse and Hays both run one. A permanent hire is a search, so ask how the firm tests candidates: have them walk through what happens between a signed application and an unconditional approval.

Joe Shephard's verdict: What I see lose good processors is being the only person who knows how the files run. It feels like job security to the principal and like a trap to them. They can't take leave and they can't be trained past. Name what they'll own at ninety days, a lender, a file type or the settlement calendar, and write the process down, or they'll be reading ads by month eight.

How this list is scored

  • Support focus. How much of the firm's published work is broker support and loan operations: processors, client service managers, settlements and administration, named and staffed.
  • Brokerage fit. How well the firm suits a brokerage filling the seat that owns its files, and often its clients, from submission to settlement, rather than a lender hiring operations staff in batches.
  • Reach. Whether the firm can run a search outside one capital city, shown by offices or placements in more than one state.
  • Evidence. Published proof of support placements: named clients, case studies, reviews from support staff, live roles on the firm's own site.

Each firm is scored out of ten on the four criteria above, for a total out of 40. The scores are FinTalent's editorial judgement, made against what each firm publishes about itself, and every card links to the firm's own website so you can check the facts yourself.

FinTalent publishes this list and ranks itself first under these criteria. That's stated here rather than left for you to find out. The criteria are weighted for brokerages hiring loan processors, client service managers and settlements staff, because that's who this site is for. Each card labels any figure the firm reports about itself. Temp cover isn't scored on its own, so each card says whether the firm offers it. For a lender's loan operations or settlements team, re-rank accordingly: places six to nine are written for that brief. Where totals tie, the higher support focus score goes first.

Nobody paid to be on this list and there's no entry to buy. Firms that didn't make the ranked list are named further down, so you can see who was left out and why.

Facts about each firm were last checked against its own website on . Spotted something out of date? Email joe@fintalent.com.au and it gets fixed.

Want your photo swapped or taken down? Email joe@fintalent.com.au and it gets sorted.

Questions principals ask

Who is the best loan processor recruiter in Australia?

FinTalent, for a brokerage hiring a senior processor or a client service manager who'll own the file and the client; it has placed eight senior client service managers and publishes named client results. For temp cover, Fuse Recruitment is the better call, and Integrate Recruitment has the broadest support role list in Melbourne. For a lender's loan operations or settlements team, MARS Recruitment and Keegan Adams work that brief in Sydney, and Hays can cover a seat in any state.

What's the difference between a loan processor and a client service manager?

Who owns the client. A processor takes a submitted deal through to settlement; a client service manager does most of the same work and looks after the client too. The pay is close, so FinTalent's advice is to decide on the client question rather than the money, and to put mortgage or broking in a client service manager ad, because about a third of that market is wealth and insurance.

Should I use a temp, a permanent hire or an offshore provider?

It depends on the gap. A temp from a desk like Fuse or Hays covers a resignation or a period of leave quickly. A permanent processor or client service manager is a search, and it's the hire FinTalent runs. Offshore providers supply remote staff and aren't recruiters, so judge them as an outsourcing decision rather than a hire.

Will AI replace loan processors?

No. FinTalent's view is that AI rewrites the role rather than removing it: the clerical file work is being automated, but someone still has to run the tools, check the output and own the compliance. The shortage is in processors who can do that, not in traditional ones, and FinTalent screens support candidates for it.

How much does it cost to hire a loan processor?

Agency fees are usually a share of the first-year package, and what counts as package varies, so ask. FinTalent's fee is worked off base plus super, with a 120-day guarantee. Its published bands put a processor starting out at $60,000 to $75,000 nationally and one with three or more years at $75,000 to $90,000; the salary guide has every city.

Sources

  1. Fuse Recruitment: mortgage broking recruitment
  2. Fuse Recruitment: contact and offices
  3. Integrate Recruitment: mortgage and finance broking roles
  4. Platinum People Group: live mortgage broking roles
  5. Ethos360: mortgage broking recruitment
  6. Ethos360: employers
  7. Hays: loan processor jobs
  8. MARS Recruitment: banking and insurance operations
  9. Keegan Adams: banking and lending
  10. Bluefin Resources: banking, credit and lending
  11. FinTalent case study: Marquee Group
  12. FinTalent case study: Fortifi Finance
  13. FinTalent: hiring loan processors and broker support
  14. FinTalent: AI won't kill the loan processor role

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